Privacy policy
PRIVACY POLICY
Introduction This privacy policy outlines how Local is Lekker ZA Home & Decor collects, uses, and discloses personal information from our customers in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African laws. We are committed to protecting the privacy and security of your personal information.
1. Collection of Personal Information When you purchase something from our store, we collect the personal information you give us such as your name, email address, telephone number, shipping address, billing address, and payment information. We may also collect personal information when you create an account, subscribe to our newsletter, or leave comments on our website. When you browse our store, we automatically receive your computer internet protocol (IP) address to help us learn about your browser and operating system for security and optimization purposes.
2. Use of Personal Information We use your personal information to fulfill orders, process payments, provide customer service, and communicate with you regarding your purchases. Post Purchase Reviews: By placing an order with us, you consent to receiving an email from us after your purchase requesting a review of the products you received. This helps us maintain our high quality standards and supports our artisan partners. Email Marketing: With your permission, we may send you promotional emails about our store, new artisan products, and other updates.
3. Consent When you provide us with personal information to complete a transaction, verify your payment details, place an order, or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. You may withdraw your consent for us to contact you or use your information at any time by contacting our support team at accounts@localislekkerza.co.za.
4. Disclosure to Third Parties We may disclose your personal information to trusted third party service providers who help us operate our business. This includes payment processors (such as Payfast and Yoco) and our shipping carriers (such as The Courier Guy). These third party providers will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. We may also disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Please note that we do not store your confidential credit card or banking details on our servers; these are handled securely by our payment gateways.
5. Security of Personal Information To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website uses extended validation SSL certificates to ensure secure browsing and checkout. However, no method of transmission over the Internet or electronic storage is entirely secure, so we cannot guarantee absolute security.
6. Cookies Our website uses cookies to enhance your browsing experience, store information about the contents of your cart, and determine how our website is being used. You can choose to opt out of cookies through your browser settings, though this may affect your ability to use certain features of our online store.
7. Age of Consent By using this site, you represent that you are at least 18 years of age, or that you are of legal age and have given us your consent to allow any of your minor dependents to use this site.
8. Retention and Access We retain personal information for as long as necessary to fulfill orders, provide customer service, and comply with legal requirements. You have the right to request a copy of the personal information we hold about you, and you may ask us to update, correct, or delete your data at any time.
9. Changes to this Privacy Policy We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us If you have any questions or concerns about our privacy policy, or if you would like to access, correct, amend, or delete any personal information we have about you, please contact us at accounts@localislekkerza.co.za.